Jadlam Racing

duncan1_9_8_4

duncan1_9_8_4

Garden Railway Operator/Real Life Signalman
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Just a word of warning to anyone thinking of ordering from here. Placed an order last Wednesday, money taken, and nothing. Not dispatched yet.

Tried online contact form, no answer.
Tried emailing, no answer.
Tried calling, no answer.

But they have my money!
 
duncan1_9_8_4 said:
Just a word of warning to anyone thinking of ordering from here. Placed an order last Wednesday, money taken, and nothing. Not dispatched yet.

Tried online contact form, no answer.
Tried emailing, no answer.
Tried calling, no answer.

But they have my money!
Click to expand...
Sorry to hear that.

I've encountered this a couple of times with retailers. In both cases I contacted them saying that unless they respond within 48 hours I'll initiate a chargeback with my bank (if paid by debit card) or Section 75 claim (if paid by credit card) or dispute the charge (if paid by a service like PayPal).

I find it usually works to get them to respond.
 
duncan1_9_8_4 said:
Just a word of warning to anyone thinking of ordering from here. Placed an order last Wednesday, money taken, and nothing. Not dispatched yet.

Tried online contact form, no answer.
Tried emailing, no answer.
Tried calling, no answer.

But they have my money!
Click to expand...
Strange. I have used them a couple of times with no problem. Hope they deliver for you
 
I've used them for mail order and in person a number of times and they've always been excellent, if a little pricey. Admittedly, my last visit in person was late last year. I'm currently not allowed to drive following illness otherwise I'd take a trip down there as they're only 40 mins away.

I've not heard they're in trouble so here's hoping it's a temporary blip.
 
Right, tried calling another 3 times today. Still no answer. Still no reply to their customer contact form. Still no reply to actual email.

So I can't even request my money back that they've had for a week.

Done a charge back request via my bank. Hope I see my money again.

So much for 48hr Royal Mail Delivery.
 
duncan1_9_8_4 said:
Right, tried calling another 3 times today. Still no answer. Still no reply to their customer contact form. Still no reply to actual email.

So I can't even request my money back that they've had for a week.

Done a charge back request via my bank. Hope I see my money again.

So much for 48hr Royal Mail Delivery.
Click to expand...
I've had an order from them no probs, but that was two or three years ago ........ :mm::mm:
 
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