PhilP - Wow, that's a little harsh.......I'm sure your joking with the happy faces!I don't think even Massoth, have the latest version of the Massoth documentation! - Even in German!!
Exactly! - Hence I did not reply to the other post..PhilP - Wow, that's a little harsh.......I'm sure your joking with the happy faces!
I certainly agree about the lack of speedy warranty repairs and also lack of related communications after sending them a component. I sent them a couple pulsed smokers two months ago by USPS Priority Mail International and have heard nothing from them on the status of my warranty support request. I've also complained at least three times in the last two years about the very poor quality of their American steamers' sound files, specifically the chuff sounds, and they still haven't fixed it. Hopefully when their new XLSC Sound Decoder is released by the end of the year, this will be fixed. I'm almost embarssed to install an XLS sound decoder into a customer's LGB American steamer like a Mogul with the crappy chuff sounds. I'm also now an ESU Dealer and the quality difference compared to the Massoth American steamer sound files is 100 percent better. But I do like the overall Massoth DCC product line such as their pulsed smoker and vast array of other devices. Just fix the darn chuff!!!Exactly! - Hence I did not reply to the other post..
I think 'harsh, but fair' about sums it up. IMHO.
Despite what we may think, Massoth's core-business is not decoders and sound cards. In the past their rate of turn-round for repairs has been a little wanting.
There do seem to have been a number of enhancements, and a rationalisation of the range, recently?
The speed repairs are dealt with, has also improved markedly.