Jadlam Racing

[PhilP]

From the small trader point of view:

We all get it wrong sometimes.. Sometimes it is the courier companies, but it is 'our' problem, not the customers.

I am about to send an order (again) from last year's National Show!
It got lost / destroyed in the post.. I had very little returned to me in a plastic bag. The customer never chased it, so it took ages with checking tracking information. - Which had expired on the couriers site, so I had to make multiple requests for confirmation.
Customer hoped to get to this year's show, but could not sort transport, so it will be sent out on Tuesday..

I have claimed what I can, but it was not insured to full order value (a gamble on my part) and the amount of time and effort to trace who it was for, is certainly a loss.

C' est la view..

PhilP.

 

[JimmyB]

Note to self, I will always now use a trader whose living depends on it, not one with a glitzy website and a call centre.

They do actually have a large store locally, in Glastonbury!!

 

[duncan1_9_8_4]

There's always going to be people who have good experiences, people who support....

But for me, once a business has your money, that business should be contactable. This one, for me, wasn't.

Initiating a charge back should not even be a consideration when there is a telephone number (with options for different departments), two email addresses, and a customer contact form. Umpteen unanswered phone calls over multiple days, one email to each address, and 2 customer contact forms filled in.

Would it be ok to pay a solicitor, but not be able to contact them, probably not.

Would it be ok to put a deposit on a new car, but not be able to contact them? Probably not.

Would it be ok to bank with someone but be able to get hold of said bank? Probably not.

This is my last input to this thread.