whoopee.
In the years since I have owned my set of TEN Gauge 1 'ozeanblau' passenger cars and live-steam Bavarian pacific, I have contacted Maerklin spares/service maybe half a dozen times.
In German, too, just in case anything gets lost in translation.
I've never once received any form of response.
Thankishly, I don't have to buy any more of their stuff, and never will.
tac