Well, you have cured the symptoms by ruining the cylinders but I doubt you have cured the problem. Is that a successful solution? I don't think so. Many posts ago I asked what pressure the loco was running on, but we were never told that crucial piece of information.
The Roundhouse repair regime changed about 15 years ago and, usually, now they only do repairs on new locos under warranty. There may be exceptions, of course, it depends what repairs are needed Instead, there is a network of repair agents, myself included, (
Repairs and Servicing) that can usually fix Roundhouse locos of all ages - but we are specifically not allowed do warranty repairs without explicit permission to do so.
Personally, I would loved to have had a look at your loco as I have never heard of one behaving in the way you describe. It would have been useful and interesting to know what was actually wrong with it. Not too late, I guess, as the cylinder covers can be repaired.