I'm sorry to revive this old thread but I was wanting to find an exploded diagram for my 21590. The link in Post 2 no longer works (just says "No input file specified."). So I went exploring on the LGB website and found what Marklin seem to be offering as exploded diagrams for two of the other variants of this 6-wheel-with-jackshaft diesel - 23591 (which has different cab and bonnet sides to the one I want) and 70580 (right bonnet sides, but wrong cab). Those "differences of detail" are somewhat irrelevant as both of the Marklin diagrams, while showing the correct 6-wheel-with-jackshaft motor block, are showing a totally incorrect underframe, cab and bonnet. The ones pictured are from the 2x900 series of
4-wheel diesels!
Thinking that this might have been an unfortunate cut-and-paste error on the part of the Marklin draughtsman (by not being famliar with the actual models) I thought I'd let them know, certain that they would want to correct this slip-up.
I duly filled in the Contact Form on the LGB website, explaining the error in some detail, but couldn't get it to send the message. A second attempt to send the form was equally unsuccesful (this was early April), so I submitted the message on the Contact Page from the Marklin website instead (also advising them about the fault on the LGB contact form).
A month later I got a response that ignored everything I had written just referring me to the very diagram I had described as incorrect
"we are sorry but for this model is no old spare part list available. We can only offer a spare part list for the newer model out of the set 70580 under https://www.maerklin.de/service/produktservice/listengenerator.php?brand=7&artikelnummer=70580&lang=1"
I replied by asking them if they had read what I had written in my original message, and amplified my original point with some actual diagrams from their website.
Their second response paid little heed to my comments, stating merely that . . .
"Please note, that a spare part drawing is made to identify the position of a spare part. In detail it can be different from the real design of a part"
The old LGB exploded diagrams showed each part individually, so were a great help when reassembling a model (which is the reason I was seeking an exploded diagram in the first place) and allowed each and every component to be identified if a replacement was required. Under Marklin, we seem to only get more generalised drawings, with a much more limited set of components that we are allowed to obtain.
Taking Marklin at their word, however, it would seem that I
could choose to order item number 27 which the PDF lists as E147 737, and describes as "Dachhaken". Google Translate tells me that this means "Roof Hooks". The order form refers to the spare parts with three digits but, since they just add a zero to the end of whatever the PDF says, it's not difficult to choose item 270, still called "Dachhaken", still (give or take a space) number E147737, but also helpfully tells me I get a set of four. The "only" problem is that the model that Marklin is telling me to use this exploded diagram for (21590) doesn't have roof hooks at all and, while the model whose cab is pictured on the PDF (2x900)
does have roof hooks, they are moulded onto the cab roof rather than being separate components! If I placed an order (and I'm not going to), I wonder what I'd get!
More seriously, if I wanted to obtain a replacement of either of the items that
are on the cab roof of the model I have (or the handrails on the bonnet, or a miriad of other small and easily lost parts), I can't! How Peter at Chalk Garden Rail (the UK LGB Service Agent) copes, I can't imagine!
So, at the end of what is in danger of becoming a rant, where are we? Were we "spoiled" under the family ownership of LGB? Or are Marklin really not interested in providing a decent level of support for their current and past customers?
Best wishes
David
