Always switch the smart charger off, before connecting / disconnecting battery packs..
Little tip..
The smart charger will Red/Green Red/Green (self-test) then detect a battery pack, and start charging..
They are a 'gentle' charge, so it can take several hours..
Regarding your (very) flat battery pack.
You need to connect either a power supply. MUST be a similar value to the batteries, not too much more, for a few minutes. - No more than five.
Do NOT leave this, and go do something else. At least every minute, check the pack is not more than warm to the touch. - If it gets hot, stop immediately and disconnect everything.
Let it cool, and check it is cooling.. - If in doubt, put it outside, away from anything combustible.
After the five minutes.. Let the pack cool down. Then try the smart charger again. - This charge might appear quite quick, it might take several hours..
When it finishes, turn off the charger, then disconnect the battery. Give it half an hour, and measure the voltage. - Make a note of it.
Leave it overnight, and measure the voltage again. - It will probably be half to one volt lower..
Charge the battery for a second time. - This could take a while.
This should recover the battery pack. It will never be as good as it was, but should still have a useful life.
PhilP.